We're Here to Help
Contact & Support
Real humans, real fast. Average response time: under 2 hours.
📞
Call Us
1-800-PUPPY-PAD
Mon–Fri 8am–8pm EST
💬
Live Chat
Start a Chat
Available 24/7
📧
Email
help@bestpuppypads.com
Reply within 2 hours
Send Us a Message
Frequently Asked Questions
Most orders ship within 1 business day. Standard delivery is 5–7 days; express 2-Day Delivery is available on orders over $75.
Yes — we offer hassle-free 30-day returns on unused, unopened cases. Contact us and we'll send a prepaid return label.
Absolutely. All BestPuppyPads products are free of harsh chemicals, fragrances, and dyes.
Customers will be able to manage future subscriptions from their account dashboard in the full store build.
If any pad leaks through to your floor under normal use, we'll replace the entire order at no cost.